Privacy Policy

MalParqueao RD is operated by Adonai Garcia, a sole proprietor based in the Dominican Republic, trading as ViaTechLabs. This policy describes how we collect, use, and protect your information when you use the MalParqueao RD mobile application ("the App"). For purposes of this policy, ViaTechLabs acts as the data controller for your personal data.

This English version of the policy is provided for international users. The Spanish version, available at viatechlabs.com/malparqueao/privacy, governs the relationship with users in the Dominican Republic. Both versions describe identical practices.

1. Information we collect

When you use the App, we collect the following:

Account information: Email address and an automatically generated username when you create your account.

Location data: GPS coordinates extracted from photos you upload or from your device (with your permission) to plot reports on the map. We do not track your location in the background.

Media content: Photos and videos you attach to your traffic violation reports.

Report data: Type of violation, date, time, location, comments, and license plates that you enter voluntarily.

Registered plates: If you register your vehicle's plate, we store the plate, your name as it appears on the vehicle registration, and, temporarily, the photo of the registration used for verification.

Expiration dates: If you enable reminders, we store the expiration dates you enter (license, insurance, ID, marbete) and the labels you give them.

Company data: For partner brand or fleet accounts we store the trade name, tax ID (RNC), contact details, branches, and the fleet's plates.

Push notification token: If you authorize notifications, we store a technical identifier provided by Apple or Google that allows us to send you alerts about your reports.

2. How we use your information

We use your information to: display violation reports on the App's public map, calculate your score and rank within the community, send you notifications about the status of your reports, moderate and review published content, and improve the overall App experience. We also use it to notify you when a plate you registered appears in a published report, to send the expiration reminders you set up, and to manage redemptions and paid plans.

3. Data sharing

Approved reports are publicly visible on the App's map, including the photo, location, type of violation, and license plate. Your username (automatically generated) may appear associated with your reports within the App. The content of reports (photos, location, type of violation) may be published on the official social media channels of MalParqueao RD for educational and awareness purposes, without including your personal contact information. We do not sell, rent, or share your personal information with third parties for commercial purposes. If you register your plate and it appears in a published report, you receive a notice with the published version of the report; the reporter never learns your identity and you never learn theirs. Partner brands see only what is needed to validate a redemption (code, item, and date); they do not receive your email or name. Fleet accounts receive notices only about their own units.

4. Anonymized data

ViaTechLabs may generate anonymized datasets from community reports to provide analytical services to third parties. Before sharing any data, all information that identifies individual users is removed, including usernames (even auto-generated ones), email addresses, and any other personal identifier. Anonymized data may include geographic locations, types of violations, dates, times, and statistical patterns. By using the App, you agree that your reports contribute to these anonymized datasets.

5. Storage and security

Your data is stored on secure servers provided by Supabase Inc., with encryption in transit (TLS 1.2+) and at rest. Passwords are hashed with bcrypt and never stored in plain text. We implement industry-standard security measures to protect your information. Supabase servers are located in the United States.

6. Your rights

In accordance with Law No. 172-13 on the Protection of Personal Data of the Dominican Republic, and extending rights similar to those recognized by the European Union's General Data Protection Regulation (GDPR) to all of our users, you have the right to: access the information we hold about you through your profile, request the correction of inaccurate data, delete your account and all associated data from the profile section of the App, request a portable copy of your data, object to the processing of your data, and withdraw your consent at any time by ceasing to use the App. To exercise any of these rights, you may contact us at [email protected].

7. Minimum age

MalParqueao RD is intended exclusively for persons aged 18 and over. We do not knowingly collect information from minors. If we discover that we have collected data from a minor, we will delete it immediately. If you are a parent or legal guardian and believe that a minor in your care has provided us with personal information, please contact us at [email protected].

8. Push notifications

If you authorize push notifications, we will send you updates about the status of your reports and comments. You can disable notifications at any time from your device settings or from the profile section of the App. You may also receive notices when a registered plate appears in a report, expiration reminders and, only if you turn them on, promotions from partner brands (off by default). Email notices for plates and reminders are available to Pro subscribers and fleet accounts.

9. Legal chatbot and AI processing

The App includes a legal chatbot that uses artificial intelligence to answer questions about Dominican traffic regulations. The questions you send to the chatbot are processed through an external language model service (Anthropic Claude) operated under industry-standard data processing agreements. The content of your questions is kept on our servers for three purposes: (a) calculating your daily query cap and Pro quota, (b) providing a queryable history of your conversations (available for Pro subscribers), and (c) improving chatbot accuracy through aggregated analysis and manual review of problematic responses.

Questions are not associated publicly with your identity — only our internal team can link a question to a user, and only when necessary for support or to resolve a reported error. If you delete your account, your entire chatbot history is removed within 30 days, same as the rest of your data.

The chatbot cites the official sources (Law 63-17 articles, decrees, resolutions) in each response so you can verify the information. However, chatbot answers do not constitute legal advice and do not replace consultation with a licensed attorney for specific cases.

10. Payment processing

If you subscribe to the Pro plan or contract a fleet or partner brand plan, your card or payment method details are processed directly by Stripe Inc. (a global PCI-DSS Level 1 certified acquirer). ViaTechLabs does not store and has no access to your full card number, CVV, or expiration date. We only receive from Stripe the last 4 of your card, brand (Visa, Mastercard, etc.), your billing email, and an opaque customer identifier to link payments to your account. Stripe's privacy policy is available at stripe.com/privacy.

11. Plate registration and ownership verification

As a Pro subscriber you may register up to three plates of your vehicles to receive a notice when they appear in a published report. To verify that you are the owner we ask for your name as it appears on the vehicle registration and a photo of the registration document. The photo is used solely for verification, is processed automatically and, if it requires review, is seen only by the MalParqueao RD team; it is deleted once verification concludes. Your name and plate are stored privately and are not shown to other users. Verification expires after one year and you can remove your plates at any time from the App. Notices are issued only for reports that have been reviewed and published and never reveal the identity of the reporter. If you respond to a report as an owner, the evidence you attach (for example the police complaint or a photo of the vehicle) is seen only by the moderation team and is not published.

12. Expiration reminders

The expiration dates you save are used solely to send you alerts 30, 7, and 1 day in advance. They are private, are not shared with third parties or used for commercial purposes, and you can edit or delete them at any time from the App.

13. Partner brand and fleet accounts

Company accounts (partner brands and fleets) are identified by their trade name and tax ID, not by a person. The contact details they provide are used to administer the plan, approve artwork, and send notices and summaries. A fleet's plates are stored privately and generate notices only to the company itself.

14. Data retention

We retain your information for as long as your account is active. If you delete your account, all your personal data (email, username, associated reports, comments, votes, and notification token) is permanently deleted from our servers within a maximum of 30 days. Aggregated and anonymized data may be retained indefinitely for statistical purposes. Vehicle registration photos are deleted once verification concludes. Evidence you attach to an owner response is kept for as long as the report it responds to exists.

15. Changes to this policy

We may update this privacy policy from time to time. We will notify you of significant changes through the App. Continued use of the App after changes constitutes your acceptance of the updated policy.

16. Contact

If you have questions about this privacy policy or the handling of your data, you can contact us at [email protected].